At Gothic Regalia, customer satisfaction matters. If your order is not right, we provide a clear return and refund process.
Return Eligibility
You may request a return if:
- The item arrived damaged or defective
- You received the wrong item
- The product has a manufacturing issue
- The item is unused and in original condition
To be eligible:
- Request must be made within 14 days of delivery
- Item must be unworn, unused, and unwashed
- Original tags and packaging must be included
Non-Returnable Items
The following cannot usually be returned:
- Custom-made or personalized clothing
- Sale / clearance items
- Used or washed items
- Products without original packaging
- Items damaged after delivery by customer use
Refund Process
Once your returned item is received and inspected:
- Approved refunds are processed to your original payment method
- Refunds are typically completed within 5–10 business days
- Shipping fees are generally non-refundable unless the error was ours
Exchange Policy
We accept exchanges for:
- Size replacement
- Incorrect item received
- Defective products
Exchange requests should be submitted within 7 days after receiving the order.
Return Shipping
- Customers are responsible for return shipping costs unless the product was incorrect or damaged
- We recommend tracked shipping for all returns
- We are not responsible for parcels lost during return transit
Order Cancellation
Orders can be canceled only before processing or dispatch.
Once production or shipment begins, cancellation may not be possible, especially for custom products.
Custom Orders
For personalized or made-to-order gothic apparel:
- Returns are accepted only for manufacturing defects
- Custom size and design orders are final sale unless an issue is confirmed
How to Request a Return
To start a return, contact:
Gothic Regalia
Support: info@gothicregalia.com
Please include:
- Order number
- Product name
- Reason for return
- Photos (if damaged or incorrect)